ANNUAL
REPORT
2022
rural business is our business
"I have paid off all loans to banks.
It has taken me 20 years to get to this stage -
thanks to your help and others."
It has taken me 20 years to get to this stage -
thanks to your help and others."
"RFCS allowed me to view farming from different angle."
"Relieved my stress!"
"Knowing you always had someone with knowledge to refer to is what is great about having the service."
"Helped us navigate the complexities of the FHA,
improve budgeting, and assisted us in developing a plan with options for our business/assets over the next 5-10 years."
improve budgeting, and assisted us in developing a plan with options for our business/assets over the next 5-10 years."
"Overcoming the mine of paper work required for loan application.
RFCS saved my sanity! These documents are overwhelming to persons under stress."
RFCS saved my sanity! These documents are overwhelming to persons under stress."
"I'm so grateful for the service -
particularly my Counsellor."
particularly my Counsellor."
"Having a Counsellor with previous experience in farming is what's great about the service."
"I've been able to diversify my business opportunities."
Testimonials 2021-22 client exit surveys
A most important service. This should be encouraged to more farmers. A small amount of help when problems first show up avert a much larger problem later on. To be able to get the right information at the right time is a great help. I want to use the service again.
RFCS Gippsland is an incorporated non-profit organisation & registered charitable organisation funded by Commonwealth and State Governments to ensure viable rural communities
2021-24 RFCS Program commenced under the National Recovery & Resilience Agency now formally known as the National Emergency Management Agency along with Victorian State funding partners, the Department Jobs, Precincts & Regions – Agriculture Victoria
CHAIR’S MESSAGE
We have a proud heritage of supporting our communities across Gippsland.
Our Board and Management appreciate the confidence extended to us by State and Commonwealth Governments
to continue our work assisting rural communities to be more resilient and financially sustainable.
Our new funding deed has increased its support for rural and regional businesses by providing us the flexibility to maintain resources that can immediately be scaled-up during crisis recovery periods. It has also widened eligibility for our service, creating opportunities for a more proactive approach to supporting clients 'at risk' of hardship. Particularly important for regional industries who remain extremely vulnerable whilst recovering from concurrent and ongoing disasters.
During 2021-22, we have continued to evolve, investing in resources and innovation to ensure our services remains valued and relevant. This year, we strengthened our service delivery and support for financial health in our region by leading the development of a bespoke RFCS Learning & Development platform that has potential for adoption in regions across Australia.
We are also very proud to have achieved our commitment to provide complete wrap-around service support, for both farmers and small businesses, ensuring clients have the support they need for all aspects of their financial, personal and professional wellbeing.
This year we have seen continued challenges with the pandemic and I would like extend my gratitude to the RFCS Gippsland team, as well as our stakeholders, for adapting to effectively deliver support to the communities we serve.
ACHIEVEMENTS
WRAP-AROUND
SERVICES & SUPPORT
Representing a complete circle of support, during 2021-2022 we achieved delivery of complete wrap-around support services for
FINANCIAL · PERSONAL · PROFESSIONAL WELLBEING
FOR ALL RURAL INDUSTRIES
BOTH IN HARDSHIP AND AT RISK
WHY IT MATTERS?
Our wellbeing services support Healthy & Thriving communities
We support all aspects of client and business wellbeing, which impacts each other, as well as the wider community and economy.
We have seen an improvement in client wellbeing as a result of our Detect & Protect (ADAPT) framework, focusing on early intervention and referral pathways to appropriate emotional and professional support
BE VALUED BY OUR CLIENTS, STAKEHOLDERS & COMMUNITY
No Data Found
No Data Found
No Data Found
No Data Found
KPIs monitored by the Board : on track to achieve our strategic objectives in 2024
EO MESSAGE
After many years of a high demand for our services with the region concurrently impacted by industry downturns, natural disasters, ongoing drought and now a pandemic, I am extremely pleased that this year we experienced a slight reduction in demand in the agricultural sector due to improved conditions, reducing the workload stressors on our dedicated team who are now enjoying the quality engagement with their clients to help them recover and improve their financial future - which is what they enjoy and do best.
I am immensely proud of the endurance, grit and resilience of both our team and their communities during these unprecedented times, and am hopeful for the relief that will allow our region to recover and prosper.
I whole-heartedly thank our team for their unwavering dedication to support and improve the lives of our clients and community.
HOW WE HELP
Client feedback & outcomes determine our success
"Improved
Farm
Business Practices"
Farm
Business Practices"
"Diversified
Business"
Business"
"Improved Business Financial Management"
"Returned
a
Profit"
a
Profit"
"Reduced
Debt"
Debt"
"Improved Mental
Wellbeing"
Wellbeing"
"Helped
Develop Succession
Plan"
Develop Succession
Plan"
"Obtain
Loans
& Grants"
Loans
& Grants"
"Paid
All
Loans"
All
Loans"
2021-2022 client responses survey results completed the program
Enhancement of Client Skills & Business Capabilities
% CLIENTS IMPROVED BUSINESS CAPABILITIES
100%
ACHIEVED
EACH YEAR
2019-2022
EACH YEAR
2019-2022
% Improvement
of clients who engaged in these activities
No Data Found
Counsellor service excellence & client satisfaction
SERVICE QUALITY
100%
2021-2022
92%
2020-2021
92%
2020-2021
CLIENT SATISFACTION
100%
2021-2011
95%
2020-2021
% CLIENTS RECOMMEND SERVICE
100%
WILL or ALREADY HAVE
% Excellence
Counsellor Knowledge, Understanding & Service
No Data Found
survey responses clients completing service 2021-2022
% Satisfaction of clients engaged in the service
No Data Found
survey responses clients completing service 2021-2022
554
TOTAL
BUSINESSES
ASSISTED
BUSINESSES
ASSISTED
86 Case Managed
322 Transactional
180 New Enquiries
General enquiries reflect our focus on being the go-to rural support service for information & guidance
374
TOTAL
CLIENT
CASES
CLIENT
CASES
218 New & Returning
142 Exited Program
Exited client are those that had either finalised the program or had achieved their short-term goals and no longer engaged
2835
TOTAL
CLIENT
CONTACTS
CLIENT
CONTACTS
2835
TOTAL
CLIENT
CONTACTS
CLIENT
CONTACTS
TOTAL CLIENTS 2022
No Data Found
TOTAL CLIENTS 2021
No Data Found
2021-2022 beginning of a new funding period include changes to client classification of their engagement activities, therefore increasing clients classified as Transactional – receiving short-term assistance and support based on their current requirements or Case Managed clients receiving a range of long-term planning & support services
Current conditions are allowing clients to focus on their family and business structures – succession planning · exit strategies · restructuring debt
REASON FOR ENGAGEMENT
No Data Found
Clients transition through 3 phases
Crisis Support
Planning
Recovery
Various activities and depth of services or programs applied are undertaken within these phases for clients to achieve immediate & future financial relief
% ACTIVITIES BREAKDOWN
Percentage of phased activities undertaken per year
No Data Found
increased planning activities due to clients recovering during 2021 exited the service in 2022, with remaining and new clients, at risk or transitioning from crisis, are proactively resilience planning
Real stories of impact RFCS Gippsland have on clients’ lives… representing thousands of rural business clients over 35 years
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CLIENT PROFILE
The RFCS program assists a range of Primary Producers & Small Business located throughout South-East Victoria
2022 CLIENT INDUSTRY BREAKDOWN
% industry types
No Data Found
FARM INDUSTRY BREAKDOWN - Historical
% industry demand 7 year trend Primary Producers
No Data Found
PRIMARY PRODUCER CLIENTS TOTAL - Historical
No Data Found